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Collection A

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Hi Community!I recently upgraded to CLO 2026 and I've noticed since the update that the 2D Snapshot feature no longer exports my patterns to 1:1 scale. I've tried to change the scale output settings to all available options and the exported file is always the same size. I've also tried the export PDF option and adjusting the settings in the Print Layout but the same issue happens. Has anyone else noticed this and if so is there a setting that needs to be adjusted or is it just a bug?Thanks in advance! John

2D Snapshot 1:1 no longer outputs to scale

Hi Clo Team,I am not happy with the latest update at all.After encountering several serious issues, you advised me to reinstall the software. Following your instructions, I spent two hours backing up seven months' worth of work, uninstalling, and reinstalling the program. Unfortunately, I am now experiencing additional significant problems that make it extremely difficult to work:1) Missing fabric weight information I can no longer see the fabric weight — neither in your library nor in my personal library, which I backed up and re-imported. Fabric weight is crucial for my workflow. (See attached screenshot.)2) Unsupported trim formats in the library Your trim and hardware library contains Pullers in ZPU format and Sliders in ZSL format, both of which are no longer supported by this version. (See attached screenshot.) As for the TRM format, which is supported, I cannot find it in your library unless I am missing something. In order to access trims in the correct format, I am forced to open old projects, save, and import individual trims manually. May I ask: what is the point of offering a library containing assets in unsupported formats?3) Library appearance issues The new library shows CLO default assets along with my imported assets. However, when I revert to the previous library layout (which I prefer), the library is completely empty — no CLO default assets, no imported assets. (See attached screenshots.)4) Missing hairstylesThe variety of hairstyles from the previous version is missing. Available only Afro, Afro, Bob, Lowbun, Highbun. Where are the usual ones? - see attached screenshot.Please advise how these issues can be resolved. They are causing considerable inconvenience, and at this point, it is difficult to see how the subscription cost is justified.Thank you, Anna<img src="https://storagefiles.clo-set.com/public/community/202504/ca4dd79cc2834967acbbb146f362901e/images/ace5932490304d999ec09075a43d75beScreenshot%20for%20Clo-set.png" alt="ace5932490304d999ec09075a43d75be" class="custom-image original-size" data-id="ace5932490304d999ec09075a43d75be" data-width="3840" data-height="2160"><img src="https://storagefiles.clo-set.com/public/community/202504/ca4dd79cc2834967acbbb146f362901e/images/6a20140884b44361b6f2ec3eb9d27bbcScreenshot%20for%20Clo-set%20%283%29.png" alt="6a20140884b44361b6f2ec3eb9d27bbc" class="custom-image original-size" data-id="6a20140884b44361b6f2ec3eb9d27bbc" data-width="3840" data-height="2160"><img src="https://storagefiles.clo-set.com/public/community/202504/ca4dd79cc2834967acbbb146f362901e/images/bcfb5c0ad03d4ce3a4612f8e7b304a8eScreenshot%20for%20Clo-set%20%284%29.png" alt="bcfb5c0ad03d4ce3a4612f8e7b304a8e" class="custom-image original-size" data-id="bcfb5c0ad03d4ce3a4612f8e7b304a8e" data-width="3840" data-height="2160"><img src="https://storagefiles.clo-set.com/public/community/202504/ca4dd79cc2834967acbbb146f362901e/images/9498b0c965a045f18fadf50c2f9a0bd9Screenshot%20for%20Clo-set%20%286%29.png" alt="9498b0c965a045f18fadf50c2f9a0bd9" class="custom-image original-size" data-id="9498b0c965a045f18fadf50c2f9a0bd9" data-width="3840" data-height="2160"><img src="https://storagefiles.clo-set.com/public/community/202504/ca4dd79cc2834967acbbb146f362901e/images/37773590818345bcb4c66abbd08a4badScreenshot%20for%20Clo-set.png" alt="37773590818345bcb4c66abbd08a4bad" class="custom-image original-size" data-id="37773590818345bcb4c66abbd08a4bad" data-width="3840" data-height="2160">

Serious Problems After Latest Update and Reinstallation

<img src="https://storagefiles.clo-set.com/public/community/202604/7431294821744d41aa8478421fb63d94/images/0e1c248ec3844971a6103374f5029c33hard%20hat%20photo.png" alt="0e1c248ec3844971a6103374f5029c33" class="custom-image original-size" data-id="0e1c248ec3844971a6103374f5029c33" data-width="1304" data-height="1014">To view the file, please visit the following link:<a target="_blank" rel="noopener noreferrer nofollow" href="https://connect.clo-set.com/detail/2b11c204c9874cac8015ceefc9f34164?ref_id=1043751">https://connect.clo-set.com/detail/2b11c204c9874cac8015ceefc9f34164?ref_id=1043751</a>

hard hat zprj file 

My CLO-SET rendering job has been stuck on 'Delaying' status for the past 16 hours. Is anyone else facing the same issue?

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